Contact information
Last Updated: 1 August 2026
Contact Information
At Elegant Dress Boutique, we value every customer and are committed to providing friendly, professional, and timely support. If you have any questions about your order, our products, shipping, returns, or any other enquiry, we're here to help.
Business Details
Business Name: Elegant Dress Boutique
Website: www.elegantdressboutique.co.za
Business Address:
3575 Thompson Street
Kuruman
Northern Cape
8460
South Africa
Contact Details
Email:
📧 admin@elegantdressboutique.co.za
Phone & WhatsApp:
📞 +27 76 490 0136
Customer Support Hours
Our customer support team is available during the following hours:
Monday – Friday
08:00 – 17:00 (SAST)
Saturday
09:00 – 13:00 (SAST)
Sunday & Public Holidays
Closed
Messages received outside of business hours will be answered on the next business day.
Response Times
We aim to respond to all enquiries as quickly as possible.
| Enquiry Type | Typical Response Time |
|---|---|
| General Questions | Within 24 hours |
| Order Enquiries | Within 24 hours |
| Return Requests | 1–2 Business Days |
| Shipping Enquiries | Within 24 hours |
| Partnership Enquiries | 2–3 Business Days |
Response times may be slightly longer during promotional periods or public holidays.
Order Support
For faster assistance, please include the following information when contacting us about an order:
- Your Order Number
- Your Full Name
- Email Address used for the purchase
- A brief description of your enquiry
If your enquiry relates to a damaged or incorrect item, please also include clear photographs of:
- The product
- The packaging
- The shipping label (if applicable)
Shipping Enquiries
If you have questions about your shipment, please provide:
- Your Order Number
- Tracking Number (if available)
We will assist you in tracking your parcel and provide updates where possible.
Returns & Refunds
For returns, exchanges, or refunds, please contact us before sending any items back.
Returns sent without prior approval may not be accepted.
Our Returns & Refund Policy contains full details regarding eligibility and procedures.
Business Model
Elegant Dress Boutique operates exclusively as an online retailer.
We do not currently operate a physical retail store or showroom.
All orders are placed through our website and fulfilled by trusted international suppliers.
Stay Connected
Follow Elegant Dress Boutique on our social media platforms to discover:
- New arrivals
- Exclusive promotions
- Fashion inspiration
- Seasonal collections
- Special offers
Links to our official social media accounts are available on our website.
Customer Satisfaction
Your satisfaction is our priority. We are committed to providing high-quality products, secure online shopping, and responsive customer service. If you experience any issues with your order, please contact us, and we will work with you to find a fair and timely resolution.
Thank you for choosing Elegant Dress Boutique. We appreciate your support and look forward to helping you find your perfect look.