Shipping policy

Last Updated: 1 August 2026

Shipping Policy

Thank you for shopping with Elegant Dress Boutique. We are committed to delivering your order safely and efficiently. Please read this Shipping Policy carefully before placing your order.

1. Our Business Model

Elegant Dress Boutique operates on an import-to-order business model.

This means that once your order has been placed and payment has been confirmed, your selected items are ordered from our trusted international suppliers specifically for you.

As a result, we do not keep inventory in South Africa unless otherwise stated on the product page.

2. Order Processing

Once your order has been successfully placed:

  • You will receive an order confirmation email.
  • Your payment will be verified.
  • Your items will be prepared by our international suppliers.
  • Quality checks will be completed before dispatch.

Orders are generally processed within 1–3 business days before being shipped.

Processing times may be slightly longer during:

  • Public holidays
  • Promotional sales
  • Black Friday
  • Cyber Monday
  • Christmas
  • New Year
  • Supplier holidays

3. Delivery Times

Our standard estimated delivery time is:

15–20 business days

Delivery estimates begin once your order has been processed and dispatched.

Please note that business days exclude:

  • Saturdays
  • Sundays
  • Public holidays

While most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

4. Countries We Ship To

We currently ship to:

  • South Africa
  • International destinations where shipping is available through our logistics partners

If shipping is unavailable to your country, you will be notified during checkout or shortly after placing your order.

5. Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery destination
  • Package weight
  • Courier rates
  • Promotional offers

Any applicable shipping fees will be displayed before payment is completed.

6. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email.
  • Tracking information (where available).
  • Updates as your parcel moves through the shipping network.

Please allow up to 72 hours for tracking information to become active after receiving your dispatch notification.

7. Customs & Import Duties

For international deliveries, your order may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are determined by the customs authorities of the receiving country and are the responsibility of the customer unless otherwise stated at checkout.

Elegant Dress Boutique has no control over customs procedures or fees and cannot estimate these charges in advance.

8. Delivery Delays

Although we strive to meet all estimated delivery times, delays may occur due to factors beyond our control, including:

  • Customs clearance
  • Airline delays
  • Severe weather
  • Natural disasters
  • Courier disruptions
  • Public holidays
  • High shipping volumes
  • Government restrictions
  • Security inspections

Delivery estimates should therefore be regarded as approximate and not guaranteed.

9. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

This includes:

  • Full name
  • Delivery address
  • Postal code
  • Contact number
  • Email address

Elegant Dress Boutique is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

If an order is returned to us because of incorrect delivery information, additional shipping charges may apply before the order can be resent.

10. Lost or Missing Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us.

We will work with the courier to investigate the shipment and provide updates.

A parcel will generally only be considered lost after the courier has completed its investigation.

Where a parcel is confirmed as lost in transit, we will, at our discretion:

  • Send a replacement (subject to availability), or
  • Issue a refund.

11. Damaged Parcels

If your parcel arrives visibly damaged:

  • Take photographs of the packaging before opening it.
  • Photograph any damaged items.
  • Contact us within 48 hours of delivery.

Providing photographs helps us process your claim as quickly as possible.

12. Multiple Items

Where an order contains multiple products, they may be shipped separately depending on supplier availability or warehouse locations.

If this occurs:

  • You will not be charged additional shipping fees.
  • Each shipment may have its own tracking number.
  • Orders may arrive on different dates.

13. Failed Deliveries

If a delivery attempt is unsuccessful because:

  • Nobody is available to receive the parcel,
  • The delivery address is incorrect,
  • The parcel is not collected from a pickup point within the required timeframe,

the parcel may be returned to the courier or supplier.

Additional shipping charges may apply before the parcel can be resent.

14. Delivery Confirmation

Once tracking confirms that an order has been successfully delivered to the address provided by the customer, Elegant Dress Boutique cannot accept responsibility for parcels that are subsequently lost, stolen, or misplaced.

If you believe your parcel was delivered incorrectly, please contact us immediately so we can assist in investigating the matter.

15. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Elegant Dress Boutique

3575 Thompson Street

Kuruman

Northern Cape

8460

South Africa

📧 admin@elegantdressboutique.co.za

📞 +27 76 490 0136