Terms of service

Last Updated: 1 August 2026

Terms & Conditions

Welcome to Elegant Dress Boutique ("Elegant Dress Boutique", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. Company Information

Elegant Dress Boutique

3575 Thompson Street

Kuruman, Northern Cape

8460

South Africa

Email: admin@elegantdressboutique.co.za

Phone: +27 76 490 0136

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old or have the consent of a parent or legal guardian.
The information you provide is accurate and complete.
You have the legal capacity to enter into a binding agreement.

3. Products

Elegant Dress Boutique offers women's fashion products available for purchase online.

We strive to ensure that all product descriptions, specifications, colours, measurements, and images are accurate. However:

Colours may vary due to differences in monitor and mobile device displays.
Minor variations in stitching, fabric texture, and finishes may occur.
Measurements may vary slightly due to manufacturing tolerances.

These differences do not constitute product defects.

4. Import-to-Order Business Model

Elegant Dress Boutique operates on an import-to-order basis.

This means:

Products are ordered from trusted international suppliers only after your order has been confirmed and payment has been received.
We do not keep local stock unless specifically stated.
Orders require international processing before shipment.

By placing an order, you acknowledge and accept this business model.

5. Pricing

All prices displayed on our website are shown in the selected currency and are subject to change without prior notice.

We reserve the right to:

Correct pricing errors.
Update prices.
Modify promotions.
Withdraw products from sale.

If an incorrect price has been published due to an error, we may cancel the order and issue a full refund.

6. Payments

We accept secure payments through Paystack.

Orders will only begin processing once full payment has been successfully received.

We reserve the right to cancel or refuse any transaction that appears fraudulent or unauthorized.

7. Order Confirmation

After placing your order, you will receive:

An order confirmation email.
Payment confirmation.
Shipping updates when available.
Tracking details once your order has been dispatched.

Receipt of an order confirmation does not guarantee product availability.

8. Processing & Delivery

Because products are imported after purchase:

Standard processing and delivery takes approximately 15–20 business days.
Public holidays, customs inspections, adverse weather, or courier delays may extend delivery times.

Estimated delivery dates are provided as guidance only and are not guaranteed.

9. International Shipping

We ship both within South Africa and internationally.

International customers are responsible for complying with the import laws of their destination country.

Where applicable, customs duties, taxes, import fees, or similar charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

10. Order Changes

If you wish to amend your order, please contact us as soon as possible.

Once an order has been placed with our supplier or dispatched, changes may no longer be possible.

11. Order Cancellation

Orders may be cancelled before supplier processing begins.

Once supplier processing has started, cancellation requests may not be possible because the product has already been ordered specifically for you.

Where cancellation is approved, refunds will be processed using the original payment method.

12. Returns

Customers may request a return within 14 days of receiving their order, subject to our Returns & Refund Policy.

Returned items must:

Be unworn.
Be unused.
Be unwashed.
Include original tags.
Be returned in their original packaging.

Items that do not meet these conditions may not qualify for a refund or exchange.

13. Damaged or Incorrect Items

If you receive:

A damaged product
A defective item
An incorrect order

Please contact us within 48 hours of delivery.

We may request photographs or videos to assist with the assessment of your claim.

Where your claim is approved, we will arrange a replacement, exchange, or refund in accordance with our Returns & Refund Policy.

14. Customer Responsibilities

Customers are responsible for ensuring:

Delivery information is accurate.
Contact details are correct.
Shipping addresses are complete.
Appropriate sizing is selected before placing an order.

Elegant Dress Boutique cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

15. Intellectual Property

All content on this website, including but not limited to:

Logos
Branding
Product photography
Graphics
Text
Layouts
Icons
Designs

is owned by or licensed to Elegant Dress Boutique and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written consent.

16. Website Use

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Introduce malicious software.
Interfere with website functionality.
Copy or scrape website content without permission.
Misrepresent your identity.

We reserve the right to suspend or terminate access where these Terms are breached.

17. Limitation of Liability

To the maximum extent permitted by law, Elegant Dress Boutique shall not be liable for:

Indirect losses.
Consequential damages.
Loss of profits.
Business interruption.
Delays caused by customs authorities.
Courier delays beyond our reasonable control.
Events arising from force majeure.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable law.

18. Force Majeure

We shall not be liable for delays or failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Epidemics or pandemics
War
Civil unrest
Labour disputes
Government actions
Customs delays
Transport disruptions
Internet outages

19. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, stored, and processed.

20. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of South Africa, unless mandatory consumer protection laws require otherwise.

21. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Any updates will be published on our website together with the revised "Last Updated" date.

Continued use of our website after changes have been published constitutes acceptance of the updated Terms.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: