Refund policy

Last Updated: 1 August 2026

Returns & Refund Policy

At Elegant Dress Boutique, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Please read this Returns & Refund Policy carefully before placing an order.

1. Our Return Policy

We accept returns within 14 calendar days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unworn.
  • Be unused.
  • Be unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from perfume, makeup, deodorant, stains, pet hair, or other signs of wear.

Items that do not meet these conditions may not qualify for a refund or exchange.

2. How to Start a Return

To request a return:

  1. Contact us within 14 days of receiving your order.
  2. Provide:
    • Your order number.
    • Your full name.
    • A description of the reason for the return.
    • Photographs if the item is damaged, incorrect, or defective.
  3. Wait for return approval and instructions before sending the item back.

Returns sent without prior approval may not be accepted.

3. Free Return Shipping

Elegant Dress Boutique covers the cost of approved return shipping.

Once your return request has been approved, we will provide instructions for the return process.

Customers should not return items until they have received confirmation from our support team.

4. Refund Eligibility

Refunds may be issued where:

  • The incorrect item was delivered.
  • The item arrived damaged.
  • The item is defective.
  • The item significantly differs from its description.
  • The item qualifies under this policy and is returned in its original condition.

All returned items will be inspected before a refund is approved.

5. Refund Process

Once your returned item has been received and inspected:

  • You will receive confirmation that your return has been processed.
  • If approved, your refund will be issued using your original payment method through Paystack.

Refund processing times vary depending on your financial institution and may take 5–10 business days after approval to appear in your account.

Original shipping charges, where applicable, are generally non-refundable unless the return is due to our error or a defective product.

6. Exchanges

If you would like a different:

  • Size
  • Colour
  • Style

please contact us.

Exchanges are subject to product availability.

If your requested replacement is unavailable, we may offer:

  • Store credit
  • A refund
  • An alternative product of similar value

7. Damaged, Defective or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • An incorrect product

please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • Clear photographs of the item.
  • Photographs of the packaging.
  • A description of the issue.

Where your claim is approved, we will arrange an appropriate resolution, which may include a replacement, exchange, store credit, or refund.

8. Non-Returnable Items

For hygiene, safety, or product integrity reasons, we cannot accept returns for:

  • Items that have been worn.
  • Washed garments.
  • Altered items.
  • Products with removed tags.
  • Gift cards.
  • Clearance or final sale items clearly marked as non-returnable.
  • Items damaged due to misuse, improper care, or normal wear and tear.

Where required by applicable consumer protection laws, these exclusions will not affect your statutory rights.

9. Sizing

We encourage customers to review our Size Guide carefully before placing an order.

As our products are sourced internationally, sizing may vary slightly between manufacturers.

If you are unsure of your size, please contact us before placing your order and we will gladly assist.

10. Colour Variations

We make every effort to display product colours as accurately as possible.

However, colours may vary slightly due to:

  • Screen settings.
  • Monitor calibration.
  • Mobile device displays.
  • Lighting during photography.

Minor colour differences do not constitute a product defect.

11. Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account.
  2. Contact your payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

12. Order Cancellations

As we operate on an import-to-order business model, products are ordered from our suppliers after payment has been confirmed.

Orders may be cancelled before supplier processing begins.

Once supplier processing has started, cancellation may no longer be possible because the product has been specially ordered on your behalf.

Where cancellation is approved before processing begins, a full refund will be issued.

13. Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes any rights that customers may have under applicable consumer protection laws.

Where required by law, your statutory rights will always take precedence over this policy.

14. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Elegant Dress Boutique

3575 Thompson Street

Kuruman

Northern Cape

8460

South Africa

📧 admin@elegantdressboutique.co.za

📞 +27 76 490 0136

We aim to respond to all return enquiries within 1–2 business days.